ITIL V4 Certification Course Training

Introduction to ITIL Certification Training Course

ITIL® 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for improving the quality of IT services across the IT organization.

ITIL Training Key Features
16 hours of instructor-led training
19 PDUs for self-paced learning / 22 PDUs for online classroom flexi pass offered
30 chapter end quizzes and 2 industry case studies
4 simulation exams
Complimentary access to ITIL V3 Foundation OSL
Exam voucher included

What skills will you learn?

Upon completion of this ITIL Certification training you will learn:
1. Concepts, key principles and process models required to pass the ITIL 4 Foundation exam.
2. How ITIL principles can help an individual understand and apply IT service management in their organization.
3. How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques.
4. The purposes and key terms of 15 ITIL practices.
5. Industry best practices for deploying IT services.

What are the career benefits of this ITIL® 4 Certification?

ITIL® certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. ITIL certified professionals can earn 40 per cent more than their non-certified peers. This ITIL certification is best suited for:

1. IT executives
2. IT architects
3. Business operation managers
4. IT audit managers
5. IT planners and consultants
6. Database administrators
7. ITSM trainers
8. Service delivery professionals
9. Quality analysts
10. Application management and development teams
11. IT managers and support managers